General Terms and Conditions of Sale

Last updated: 15 June 2026

Preamble

These General Terms and Conditions of Sale determine the terms and conditions under which Bloomback Limited, a company incorporated under the United Kingdom law and registered under number 16032542, whose registered office is located at Office 6, Suite A 13 Reeves Way, South Woodham Ferrers, Chelmsford, Essex, CM3 5XF, United Kingdom (hereinafter, "Bloomback Limited", "We" or "Us"), provides the Trip Motion services via the website https://trip-motion.com (hereinafter, the "Website").

These General Terms and Conditions of Sale apply to the services offered by Bloomback Limited, namely digital and concierge services in the field of travel. We do not act as an organizer of package travel services, nor as a seller of travel services, within the meaning of the applicable regulations. We offer assistance services and ancillary services related to travel. These services are provided independently and are not intended to constitute a single travel service or a travel package.

These General Terms and Conditions of Sale are made available to you prior to any subscription to a service, in order to enable you to review, in a clear and comprehensible manner, the applicable terms and conditions.

The Website and the services provided by Bloomback Limited are intended for users located in the European Union and the United Kingdom only. By continuing to use the Website, you confirm that you are located in the European Union or the United Kingdom.

Definitions

The terms and expressions below, when used with an initial capital letter, whether in the singular or plural, in these General Terms and Conditions of Sale, shall have the following meaning:

Subscription

Means the contract of indefinite duration, valid until termination by either party, enabling the performance of the Services.

Travel Arrangement

Means accommodation, flights, transport, activities, excursions and other services.

Client

Means any natural person, acting as a consumer within the meaning of the Consumer Code, who has purchased a Service from Bloomback Limited, is over 18 years of age and is located in the European Union or the United Kingdom.

Order

Means the purchase of a Service or a Subscription.

Content

Means all content provided by Bloomback Limited to the Client within the framework of the Service, including articles, texts, illustrations, photographs and digital files accessible via the Website, excluding content belonging to third parties or accessible through external links.

Member Area

Means the private area accessed by the Client when logging into the Website. Access to the Member Area is subject to the entry of a username and password in order to access the features.

Supplier/Principal

Means the third-party supplier of the Travel Arrangements, including airport service providers, airlines, tourism operators and attraction providers.

Service

Means the provision, by Bloomback Limited, of digital and concierge services in the field of travel, as well as travel-related assistance services and ancillary services, as defined in these General Terms and Conditions of Sale.

Article 1 – Purpose

The purpose of these General Terms and Conditions of Sale is to define the terms under which Bloomback Limited provides the Services via the Website, as well as the respective rights and obligations of the parties in this regard.

They apply to any purchase made by a Client under the conditions described during the subscription process and are concluded for the duration of the Service. They specify, in particular, our identity, the formation of the contract, the operation of the Services, prices, termination procedures, refunds and the responsibilities of each party.

Any Subscription entails full and complete acceptance of these General Terms and Conditions of Sale.

Article 2 – Information About the Seller

2.1 Our identity

We are Bloomback Limited, a company incorporated under the United Kingdom law and registered under number 16032542, whose registered office is located at Office 6, Suite A 13 Reeves Way, South Woodham Ferrers, Chelmsford, Essex, CM3 5XF, United Kingdom.

We operate the website https://trip-motion.com.

2.2 Contacting Us

If you have any questions or complaints concerning the Service to which you have subscribed, you may contact us:

• By email: contact@trip-motion.com
• By post: Bloomback Limited, Office 6, Suite A 13 Reeves Way, South Woodham Ferrers, Chelmsford, Essex, CM3 5XF, United Kingdom
• Via the form available on our Website: https://trip-motion.com/contacts

Article 3 – Description of the Services

3.1 Services offered

We provide digital and administrative concierge assistance related to travel services.

The following Services are offered:

• Airport Fast Track booking (priority airport access);
• Automatic flight check-in;
• Airport lounge access booking;
• Ticketline - assistance with booking attractions, tours and experiences;
• E-books and digital travel guides;
• Concierge - general administrative support for your travel arrangements;
• Flight compensation assistance for major delays and cancellations;
• eSIM - international mobile data connectivity;
• Lost baggage recovery assistance.

3.2 Identity of the Service provider

Bloomback Limited is the exclusive provider of the Services offered on the Website.

In the exceptional event that a specific Service is operated, performed or invoiced by another company within the group or by an authorized third party (Supplier/Principal), you will be informed thereof in a clear, prior and pre-contractual manner, with the precise identification of the entity concerned and its role in the provision of the Service.

No change of contracting entity shall take place without prior notice. Where applicable, you shall have a right to object or to terminate free of charge before such change takes effect.

3.3 When will We provide the Services

We will provide the Services immediately after accepting your order and receiving your payment, and in any event within 24 hours.

3.4 Availability and changes to the Services

We use commercially reasonable efforts to make our Services available 24 hours a day, 7 days a week, without guaranteeing permanent availability.

We may modify or suspend a Service if this is strictly necessary due to a mandatory legal obligation, an established security requirement or an objective technical impossibility.

If We suspend a Service for more than seven (7) consecutive days or if We withdraw it, We will contact you in advance to inform you of the suspension of the provision of the Services, unless the issue is urgent. If We have received payment but have not provided the Service to you, We will refund you in full. If We withdraw the Service, We will grant you a refund pro rata to the remaining time in the current billing period.

Article 4 – Formation of the Contract

4.1 Validation of the Order

Prior to any validation of an Order, you must tick the following boxes, which shall not be pre-ticked:

• "I accept the General Terms and Conditions of Bloomback Limited and acknowledge that if the services are fully performed within the 14-day withdrawal period, I will lose my right of withdrawal. If the services are only partially performed, I will pay only an amount proportionate to the services actually provided";
• "I acknowledge that this order subscribes me to the desired service, at the price displayed at the end of the trial period, and that this amount will be automatically debited on the date indicated";

4.2 Validation of the Order

The contract is formed when We send you an email confirming acceptance of your Order after authorization of payment, within a maximum period of 24 hours.

Before placing your Order, We will provide you, in a clear and visible manner, with:

• the total price including taxes;
• the exact nature of the Subscription;
• the frequency of the Subscription (monthly or quarterly), the exact amount of the debits, and the date of the first debit;
• the automatic renewal mechanism;
• your right to cancel at any time;
• your legal right of termination and the conditions for exercising it;
• the termination procedures and, where applicable, the applicable notice period.

We will assign an Order number and communicate it to you upon acceptance.

4.3 Trial period

The trial period lasts three (3) days and is accessible upon payment of an activation fee of €0.79, clearly displayed on the homepage, the pricing page and at the time of payment. At the end of this period, if you have not terminated, your Subscription is automatically activated and the first fees are debited. Our trial offers are intended for new Clients.

4.4 Billing

We will send you an email notification at least fourteen (14) days before each billing date. This email will state the amount of the next debit, the billing date and a direct link to the termination procedure. If payment fails, We may make further attempts during the following thirty (30) days. Your Subscription may be suspended or terminated if payment remains impossible.

4.5 If We cannot accept your Order

If We cannot accept your Order, We will inform you by email and will not charge you. This may result, in particular, from the unforeseen unavailability of resources or from a manifest error in the price or description of the Services.

Article 5 – Modifications of the Services

5.1 At the Client's request

If you wish to modify a Service that you have ordered, please contact Us. We will tell you whether the modification is possible and, where applicable, its consequences (price, deadlines, conditions). If the modification is impossible or unacceptable to you, you may terminate under the conditions of the article below relating to termination.

5.2 By Trip Motion

5.2.1 Minor modifications to the Service. We may modify the Services to comply with a legal or regulatory development, or to carry out minor technical adjustments or improvements. These modifications will not affect your use of the Services.

5.2.2 Substantial modifications. We may make substantial modifications to the Services only if this is strictly necessary due to a mandatory legal obligation, an established security requirement or an objective technical impossibility. We will inform you at least fourteen (14) days in advance, with the right to cancel without penalty. We do not reserve any general discretionary right of modification.

Article 6 – Price, Payment and Subscription

6.1 Price of our Service. We charge subscription fees for the use of our Services. All displayed prices include taxes. We take all reasonable care to ensure that the prices indicated to you are correct. Paid Subscription offers are available under the pricing conditions in force at the time of subscription.

6.2 Your Subscription plan. By subscribing to our Services, you must choose a Subscription plan including a trial period, a payment frequency (monthly/quarterly) and a Subscription amount.

We will check the prices before accepting your order. If the correct price is lower than the displayed price, We will charge the lower amount. If the correct price is higher than the displayed price, We will contact you before accepting your order.

6.3 Payment date. You must pay the full price in advance before We begin providing the Service. We accept payments by Visa and Mastercard.

Payment data is stored securely in accordance with the applicable data protection regulations. For further information, you may refer to our Privacy Policy available at the following address: /en/privacy.

6.4 Subscription terms. The first Subscription payment will be due at the end of the three (3)-day trial period. Subsequent payments are automatically debited at the end of each billing cycle from the card used when you registered. Your Subscription continues until terminated, which will take effect at the end of the current billing period.

We may apply promotional or commercial discounts at any time. We will not increase the Subscription fees without giving you reasonable prior notice and the right to cancel before the increase takes effect.

6.5 In the event of rejection of the debit or default in payment. In the event of rejection of the debit or default in payment, We reserve the right to temporarily suspend access to the Services until regularization. After an unsuccessful reminder, We may terminate the Subscription under the conditions provided for in these General Terms and Conditions of Sale.

6.6 Invoices. Invoices relating to the Subscription are made available to the Client on a sustainable support.

6.7 Changes in prices. We reserve the right to change the prices of our Subscription offers for future subscriptions. Any price change applicable to an ongoing Subscription shall be the subject of prior information to the Client on a sustainable support. The Client retains the right to refuse this change and to terminate the Subscription, free of charge, under the conditions provided for in these General Terms and Conditions of Sale.

Article 7 – Refund Policy

Our refund policy is designed to ensure transparency and fairness in all transactions. Eligibility for a refund depends on the nature of the Service purchased, the timing of the request and the status of performance of the Service.

7.1 Refunds for Services not provided. If We are unable to provide one of the Services for which you have paid, or if We withdraw a Service before it has been provided, you will receive a full refund of the amount paid for that specific Service.

7.2 Refunds for Service issues. If a Service has not been performed with reasonable care and skill, you have the right to request re-performance. If We cannot do so within a reasonable time, you may be entitled to a partial or full refund, subject to our assessment.

7.3 Refunds of Subscription fees. Subscription fees may not be refunded after the withdrawal period, except in the event of defective performance, non-compliant Service, unlawful billing, double billing or where required by law. Any refusal of a refund shall be justified in writing.

If you terminate your Subscription, this will stop future billing and access to the Service but amounts previously charged will not be refunded.

If a technical error or double billing occurs, We will investigate and process a refund for any confirmed overcharge within fourteen (14) days.

7.4 Refund method and timeframe. Approved refunds will be processed via the original payment method within fourteen (14) days following approval or receipt of confirmation that the Service has not been provided.

7.5 Non-refundable situations. Refunds will not be issued in the following cases, subject to mandatory consumer rights:

• The Service or Subscription has already been partially or fully provided, except in cases of lack of conformity or valid exercise of the right of withdrawal;
• The Client provides incorrect or incomplete information preventing the provision of the Service;
• The cancellation occurs after the start of provision of the Service and after expiry of the withdrawal period, without any breach on our part.

7.6 Refund request. To request a refund, please contact our customer service at contact@trip-motion.com or via your Member Area. Include your full name, your Order number and a brief explanation of your request.

Article 8 – Email Connect

In your Member Area, you may choose to connect your email account.

By doing so, you authorize Us to analyze your inbox using travel-related keywords only. This functionality is based on the following safeguards:

• Consent is freely given, specific, informed and unambiguous: it is given through an explicit and separate mechanism, distinct from acceptance of these Terms and Conditions;
• The permissions requested are strictly limited to the data necessary for detecting travel confirmations;
• The accessible data is effectively restricted to travel-related emails; no other email is read, viewed or processed;
• Withdrawal of consent is as simple as giving it: you may disconnect your email at any time from your Member Area, resulting in the immediate and permanent deletion of all data previously collected.

For further information, please consult our privacy policy, accessible via the following link: /en/privacy.

Article 9 – Obligations of Bloomback Limited and the Client

In the performance of these General Terms and Conditions of Sale, each party undertakes to fulfill its respective obligations, as defined below, in a spirit of good faith and cooperation. These obligations are intended to ensure the proper performance of the Subscription subscribed to by the Client and of the Service, in compliance with the applicable regulations and the legitimate rights and interests of each party.

9.1 Obligations of Bloomback Limited

Bloomback Limited undertakes to:

• Offer the Client Subscription offers that match their description at the time of subscription;
• Implement the reasonable means necessary to ensure access to and continuity of the provision of the Services, subject to maintenance operations, technical constraints, incidents beyond its control or force majeure events;
• Inform the Client, insofar as possible, of any difficulty likely to affect the normal performance of the Subscription and the Service.

9.2 Obligations of the Client

The Client undertakes to:

• Provide, at the time of the subscription, accurate, complete and up-to-date information, in particular concerning their identity and postal and electronic contact details. If you provide incomplete or incorrect information, We may not be able to provide the Service to you correctly;
• Inform Bloomback Limited of any change to their contact details in order to allow proper performance of the Services;
• Pay the price of the Subscription under the conditions provided in these General Terms and Conditions of Sale, where applicable;
• Respect the intellectual property rights attached to the Content edited and distributed by Bloomback Limited;
• Not divert the Subscription or the Content for fraudulent, unlawful purposes or purposes contrary to these General Terms and Conditions of Sale;
• Be at least 18 years old and legally capable of entering into contracts;
• Reside in the European Union or the United Kingdom.

Article 10 – Withdrawal and Termination of the Contract

The Subscription is concluded for an indefinite duration, until terminated by either party.

The Client may terminate the Subscription at any time, without fees or penalty, by sending Us a termination request.

10.1 Exercise of the right of withdrawal. As a consumer, you have a right of withdrawal within fourteen (14) calendar days following the conclusion of the contract.

However, you lose your right of withdrawal if the Services are fully performed within the 14-day period. If the Services are only partially performed, you will be charged only for an amount proportionate to the Services, in accordance with Article 14 of Directive 2011/83/EU.

The following distinction applies according to the type of service:

• Digital services (Concierge, Assistance, Fast Track, etc.): the right of withdrawal is lost if the Service is fully performed within fourteen (14) days, after your express consent;
• Digital content not supplied on a tangible medium (e-books, guides): the right of withdrawal is lost from the start of downloading or streaming, provided that you have given your prior express consent.

Any amounts that may be due to the Client shall be refunded within a maximum period of fourteen (14) days, using the same payment method as the one used, subject, where applicable, to proportionate payment of the Services already performed at their express request before exercising the right of withdrawal.

10.2 Termination of the contract due to Our actions. If you terminate the contract for one of the following reasons, the contract will end immediately, and We will refund you in full for any unsatisfied request:

• We have informed you of an upcoming change to the Services or to these conditions with which you do not agree;
• We have informed you of an error in the price or description of the Service you ordered and you do not wish to proceed;
• There is a risk that performance of our Services will be significantly delayed due to events beyond our control;
• Due to a breach on our part of these Terms and Conditions.

10.3 Termination at any time. You may also terminate the contract at any time. In this case, termination takes effect at the end of the current billing period. No further debit will be made after that date.

Termination may be carried out, at the Client's choice, by:

• Email, to customer service at: contact@trip-motion.com;
• Phone call, on +44 203 805 6950;
• Online chat, accessible directly from your Member Area;
• The cancellation form, appearing in the Appendix to these Terms and Conditions;
• The electronic termination mechanism which is available in the Member Area, in accordance with the applicable legal provisions.

We acknowledge receipt of the termination request electronically within forty-eight (48) hours.

When the Client validly exercises their legal right of withdrawal within the time limit provided by the applicable regulations, the contract terminates immediately upon notification of withdrawal. Any amounts that may be due to the Client shall be refunded within a maximum period of fourteen (14) days, subject, where applicable, to proportionate payment of the Services already performed at their express request before exercising the right of withdrawal.

10.4 We may terminate the contract. We may terminate the contract at any time, by written notice, in the following cases:

• The Supplier/Principal no longer allows Us to provide the Service, independently of our will;
• You do not make a payment on its due date and such payment remains unpaid within seven (7) days following a reminder sent by Us;
• You do not provide Us, within a reasonable time after request, with the information or documents necessary for the provision of the Service.

Termination shall take effect on the date specified in the notice sent to you.

10.5 We may withdraw a Service. We may write to inform you that We are going to cease the provision of a Service, subject to reasonable notice.

Article 11 – Alternative Dispute Resolution

For any complaint, please contact Us at contact@trip-motion.com. We undertake to respond within seven (7) business days.

In the event that no amicable settlement of the dispute can be reached, the consumer may have recourse to an alternative dispute resolution procedure, including through the European Online Dispute Resolution (ODR) platform, which is available at the following address: https://ec.europa.eu/consumers/odr

Nothing in this Article shall affect the consumer's right to bring legal proceedings before the competent courts.

Article 12 – Liability

Bloomback Limited undertakes to use all reasonable means to ensure the compliant performance of the Services and Subscriptions subscribed to by the Client, in accordance with these General Terms and Conditions of Sale.

12.1 Liability relating to the provision of the Services

Bloomback Limited shall not be held liable for delays or failures in delivery of the Services attributable to external causes, including errors or omissions in the contact details provided by the Client, or force majeure events.

Bloomback Limited shall not be liable where non-performance of the Service results from erroneous or incomplete information provided by the Client, or from a failure to update their contact details.

12.2 Liability relating to Digital Services and the Website

Bloomback Limited uses reasonable means to ensure the accessibility and proper functioning of the digital Services associated with the Subscription. However, access to the Website may be temporarily suspended or disrupted for technical reasons, maintenance or updates, without Bloomback Limited being held liable, provided that such interruptions are limited in time and necessary for the proper functioning of the Website.

Bloomback Limited shall not be held liable for any malfunctions attributable to the Client's equipment, software or connections, or resulting from improper use of the Services.

In the event of scheduled maintenance likely to affect access to the Website, Bloomback Limited shall endeavour to inform the Client insofar as possible. In the event of a major technical incident, Bloomback Limited may communicate, by any appropriate means, information regarding the nature of the difficulty and, where possible, its foreseeable duration.

12.3 Limitation of liability

Bloomback Limited's liability, where applicable, is limited to direct and foreseeable damage suffered by the Client. Bloomback Limited shall not be held liable for indirect or intangible damage, including, in particular, loss of opportunity, loss of revenue, loss of data, damage to business or reputation, unless otherwise provided by mandatory law.

Our total liability is limited to the total amount of Subscription fees you have paid to Us during the twelve (12) months preceding the event giving rise to the damage, except where the damage results from: gross or wilful misconduct; a breach of an essential contractual obligation; a lack of conformity of the Services; an infringement of the consumer's legal rights; death or personal damage caused by negligence; or in any other circumstances where a limitation of liability is prohibited by applicable law.

No provision of these General Terms and Conditions of Sale shall have the effect of excluding or limiting the Client's legal rights, nor the legal guarantees provided by the Consumer Code.

Article 13 – Force Majeure

Neither party may be held liable for a failure to perform its contractual obligations where such failure results from the occurrence of a force majeure event, that is to say an event beyond the reasonable control of the parties, having the characteristics of unforeseeability, irresistibility and externality.

The party affected by a force majeure event shall inform the other party as soon as possible and shall use all reasonable means to limit its effects.

In this regard, if performance of a Service is delayed by an event beyond our control, We will contact you as soon as possible and take measures to minimize the effect of the delay. Nothing in this clause limits your legal rights.

Where the impediment is temporary, performance of the obligations shall be suspended for the duration of the force majeure event. Where the impediment is permanent, the contract may be terminated automatically by either party, without compensation.

Article 14 – Legal Guarantees

The Client benefits from the legal guarantees applicable to the Services provided by Bloomback Limited within the framework of the Subscription.

Where the Client invokes the legal guarantee of conformity, the Client has a period of two (2) years from the provision of the Service to take action. Any lack of conformity appearing within a period of twenty-four (24) months from provision is presumed to have existed at the time of provision, unless proven otherwise.

The Client is entitled to have the Service brought into conformity. Failing this, the Client may request a price reduction or termination of the contract.

The Client also benefits from the legal guarantee against hidden defects.

The legal guarantees apply provided the Services are used in accordance with their intended purpose. They do not cover defects arising solely from use that is clearly non-compliant with the access or use conditions provided by Bloomback Limited, nor malfunctions attributable to incompatible equipment or technical environment.

Article 15 – Intellectual Property

All Content and elements accessible on the Website and in publications edited by Bloomback Limited, including texts, articles, images, graphics, photographs, illustrations, logos, videos, files, databases and their formatting, are protected by the provisions of the Intellectual Property Code and are the exclusive property of Bloomback Limited or its partners or rights holders.

Subscription and access to a Service do not entail any transfer of intellectual property rights to the Client.

Any reproduction, representation, distribution, adaptation, extraction, reuse or exploitation of the Content, in whole or in part, by any process whatsoever, for purposes other than strictly personal purposes, is prohibited without prior and written authorization of Bloomback Limited or the holders of the rights concerned.

Bloomback Limited also holds the rights of the database producer.

Article 16 – Personal Data

Within the framework of a Subscription and performance of a Service, Bloomback Limited may collect and process personal data concerning the Client, as data controller, in accordance with the applicable regulations on the protection of personal data, and in particular Regulation (EU) 2016/679 of 27 April 2016 (GDPR).

The procedures for the collection, processing, retention and protection of personal data, as well as the rights available to the Client in this regard, are detailed in Bloomback Limited's Privacy Policy, accessible via this link: /en/privacy.

The Client may exercise their rights (access, rectification, erasure, objection, restriction, portability, withdrawal of consent, where applicable) under the conditions provided in the Privacy Policy, by contacting Bloomback Limited at dpo@trip-motion.com.

In case of difficulty, the Client may lodge a complaint with the Information Commissioner's Office (ICO) of the United Kingdom (www.ico.org.uk) or with their competent local Authority.

Article 17 – Partial Invalidity

The fact that We do not immediately exercise a right or require performance of an obligation provided for in these General Terms and Conditions of Sale shall not be interpreted as a waiver on our part of that right or obligation. We retain the right to request performance thereof subsequently.

If any provision of these General Terms and Conditions of Sale is declared null, illegal or unenforceable, such nullity shall not affect the validity of the other provisions, which shall remain in full force and effect.

Article 18 – Transfer of the Contract

We may transfer, assign or subcontract all or part of our rights and obligations under these General Terms and Conditions of Sale to another company, including within our group, provided that such transfer does not have the effect of reducing the rights from which you benefit. Where such transfer involves a change of contracting entity, you will be informed thereof clearly and in advance. Where applicable, you shall have a right to object or terminate free of charge before such change takes effect.

The contract is concluded exclusively between you and Us. Unless otherwise provided by law, no other person or entity may rely on these General Terms and Conditions of Sale or request their performance. You may not assign, transfer or convey to a third party all or part of your rights or obligations under these General Terms and Conditions of Sale without our prior written consent.

Article 19 – Amendments to the General Terms and Conditions of Sale

The applicable General Terms and Conditions of Sale are those in force on the date of the Order.

Bloomback Limited reserves the right to amend these General Terms and Conditions of Sale. Any substantial amendment shall be brought to the attention of the Client by any appropriate means, including by email or via the subscriber area, within a reasonable period before it takes effect.

Where the amendments made to the General Terms and Conditions of Sale are not imposed by legislative or regulatory provisions, the Client has the right to terminate the Subscription, without fees or penalty, in accordance with the procedures provided for in the article relating to termination of the contract.

Continuation of the Subscription after the amended General Terms and Conditions of Sale take effect shall constitute acceptance thereof.

Article 20 – Disputes

In the event of any inconsistency between the different language versions of these General Terms and Conditions of Sale, the French version shall prevail, unless otherwise provided by mandatory provisions applicable to the consumer.

These General Terms and Conditions of Sale shall be governed by the United Kingdom law, subject to the mandatory consumer protection provisions applicable in the Client's country of residence.

In the event of a dispute relating to the validity, interpretation or performance of these General Terms and Conditions of Sale, the Client is invited first to send Us a written complaint in order to seek an amicable solution.

The Client may use, free of charge, a consumer mediator under the conditions provided for in the article "alternative dispute resolution".

Failing an amicable agreement, the Client may bring the matter before the competent courts in accordance with the applicable legal provisions, including those of the country in which the Client is habitually resident where mandatory consumer protection rules so provide.